Contact
Contact GlucoZen: Who Handles Orders, Refunds and Questions
For refunds and product questions, email [email protected] with a clear subject line. The phone line +1 (323) 475-1425 is for order status only. ClickBank processes the payment and offers its own order support. Our website inbox, [email protected], answers questions about these pages but cannot see or change orders.
Written by the GlucoZen editorial teamUpdated
Contacts
How do you contact GlucoZen support?
Four contacts, each for a different job. Pick the one that matches your question.
Order status and support
+1 (323) 475-1425
[email protected]
Order status line on the sales site. Refunds go by email: [email protected] with "Refund Request" in the subject.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
580 Broadway, Suite 1101
New York, NY 10012
Mail only. No walk-in sales.
Returns (sales site policy)
285 Northeast Ave
Tallmadge, OH 44278
The return address in the sales site's policy. Email support and wait for an agent's confirmation before you mail anything, by USPS with tracking.
Orders are processed by ClickBank, the retailer behind the checkout; ClickBank order support is at clkbank.com. Product questions and refunds: [email protected]. Our brief also lists a New York returns address (40 West 57th Street, Floor 20, New York, NY 10019); follow the address support confirms in writing.
Order help comes from the sales site and ClickBank, not from us. Theglucozen runs this information site as a USA authorized GlucoZen retailer. We are not the manufacturer, and we cannot open your order record.
Quick routing
Who should you contact about a GlucoZen order?
Match your question to the team that can actually fix it.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my order? | Order status line, +1 (323) 475-1425 | Order number |
| I want a refund | Email [email protected], subject "Refund Request" | Order number, order email, ship date |
| A charge or payment issue | ClickBank order support | Confirmation email |
| Tracking says delivered, but nothing came | The carrier first, then support | Tracking number |
| A product or ingredient question | Email [email protected] | Your question in one line |
| A typo, privacy or press question about this site | Email [email protected] | The page address |
| A health question | Your own clinician | The bottle or a photo of the label |
Phone
Is there a phone number for GlucoZen?
Yes. The sales site lists +1 (323) 475-1425 as its order status line (GlucoZen, Refund Policy). Call it to ask whether your order has shipped or where a package is.
The line is not the way to start a refund. The refund policy asks for an email, so there is a written record of your request and the agent's reply.
The label prints the words "Phone Number" under the distributor's address with no number after them. That is a gap in the label, not a hidden contact. Use the sales site contacts shown here.
Refunds
How do you ask for a GlucoZen refund?
- Day the order ships
The 60-day clock starts
The window counts from the ship date in your confirmation email or packing slip, not the day it arrives.
- Any day up to 60
Email support first
Write to [email protected] with "Refund Request" in the subject. Wait for an agent's confirmation.
- After approval
Mail all bottles back
Empty or unopened, by USPS with tracking, to the address support confirms. You pay the postage.
- After it arrives
Refund to your card
A full refund once the return is processed, typically 5-10 business days to show on your statement.
Email [email protected] with "Refund Request" in the subject and wait for an agent's confirmation. Then mail back all bottles, empty or unopened, by USPS with tracking, and email the tracking ID (GlucoZen, Refund Policy). Full details are on the refund policy page.
Payments
What does ClickBank handle for GlucoZen orders?
ClickBank processes the payment when you order GlucoZen through our links. It is a large, established online retailer based in Boise, Idaho, and it runs its own order support desk.
Contact ClickBank about the charge itself: a payment you do not recognize, a duplicate charge, or a billing question. Contact the sales site's support team about the product, returns and the refund process.
- Keep your confirmation email. It holds your order details and points to the ship date.
- Use the same email address in every message, so support can match your order.
- We never see your card number or billing details. They stay with the checkout.
Try GlucoZen, 1 mL twice daily2, 3 or 6 bottles · ClickBank checkout · 60-day refund window
Order nowThis website
What can the Theglucozen website team help with?
Write to [email protected], Mon-Fri 9:00am-5:00pm ET.
Errors and typos
Spot a wrong number or a broken link? Tell us the page and the line. We fix confirmed errors and update the date.
Privacy
Questions about what this site collects. The short answer: no tracking scripts. See the privacy policy.
Press
Requests about the site, how we write, or how we handle the label and marketing mismatch.
Sources
Ask where a fact came from. Every health claim on the site links to its public source.
Our inbox cannot look up, change, cancel or refund an order. Sending order details to us only slows your request down. For how we choose and check facts, read our editorial standards.
Before you write
What should you include when you email GlucoZen support?
Use a clear subject
"Refund Request" for refunds, as the policy asks. For other questions, a short subject such as "Order status" helps.
Add your order details
Your full name, order number and the email used for the order.
Give the dates
The ship date matters most, because the 60-day window counts from it.
Keep a copy
Save the agent's reply. It confirms the return address and what to send.
Health questions
Can GlucoZen support answer medical questions?
No. Neither the sales team nor our website team can give medical advice. Questions about your blood sugar, your medicines or whether GlucoZen suits you belong with your own clinician.
Bring the bottle or a photo of the label to the visit. The label lists 1 mL twice daily, chromium 0.7 mcg and a 200 mg blend of 22 ingredients. The brand's marketing names other ingredients, so the label is what your clinician should see.
Some supplement ingredients can add to diabetes medicines (ADA, Vitamins and supplements). Never stop or change a medicine for a supplement. A reading below 70 mg/dL with symptoms needs treatment right away (NIDDK, Hypoglycemia).
Each caution is explained on the side effects page.
Addresses
Which GlucoZen addresses are which?
Several addresses appear across the label, the policies and our papers. Each has one use.
| Address | Where it appears | Use it for |
|---|---|---|
| 285 Northeast Ave, Tallmadge, OH 44278 | Sales site refund policy | Returns, once support confirms |
| 40 West 57th Street, Floor 20, New York, NY 10019 | Our seller brief | Only if support names it |
| GlucoZen, 19655 E 35th Dr #100, Aurora, CO 80011 | Bottle label, "Distributed by" | Identifying the distributor |
| 580 Broadway, Suite 1101, New York, NY 10012, USA | Our seller brief | Website mail only, no walk-in sales |
| Boise, Idaho | ClickBank | Payment questions, through its order support |
FAQ
Contacting GlucoZen: common questions
How do I contact GlucoZen customer service?
Email [email protected] for product questions and refunds, or call +1 (323) 475-1425 for order status. ClickBank handles payment questions through its own order support. Our website inbox answers questions about these pages only.
What is the GlucoZen customer service phone number?
The sales site lists +1 (323) 475-1425 as its order status line. Use it to check whether an order shipped. Refund requests go by email to [email protected], so there is a written record.
Can I cancel a GlucoZen order by email?
Write to [email protected] as soon as possible with your order number and order email. Orders process within 1 to 2 business days, so a quick message has the best chance. Our website team cannot cancel orders.
Who do I contact about a GlucoZen charge on my card?
ClickBank processes GlucoZen payments, so its order support desk handles questions about the charge itself. Keep your confirmation email handy. For returns and refunds, write to the sales site's support team.
Why won't the Theglucozen inbox look up my GlucoZen order?
This website is an information site run by an authorized retailer. Orders live with the sales site and ClickBank, and our inbox has no access to them. Send order questions to [email protected] instead.
How long does GlucoZen support take to reply?
The sales site does not publish a reply time. Wait for an agent's confirmation before mailing a return. Our website inbox answers during Mon-Fri 9:00am-5:00pm ET.
Who wrote this
Written and reviewed by
Plain-language pages built from the label, the sales site and linked public health sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Theglucozen, a USA authorized GlucoZen retailer, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about GlucoZen
Refund window
The 60-day refund window counts from the ship date. What it covers, what it does not, and how to stay inside it.
Read moreShipping
How GlucoZen orders are processed, which carrier delivers them, international timing, fees and what to do if a box goes missing.
Read moreFAQ
Forty-two short answers on the drops, the label, safety, ordering, shipping and refunds, with a search box.
Read moreUSA authorized GlucoZen retailer
Ready to try GlucoZen?
Pick a pack at checkout. 1 mL twice daily, 30 days per bottle. Refunds: 60 days from the ship date.
- ClickBank checkout
- 60 days from shipping
- Refunds: [email protected]